Project Wonderful

Tuesday, August 28, 2018

Ask Nancy: How to Work Smarter Not Longer

It finally happened. I wrote the same blog post twice.


Occasionally I will post about "working smarter not longer" and sometimes I get questions about what that means. Then I do things like write an entire blog post answering that question before I remember that I already wrote this one in 2014, the inadvertent rehashing of which was not an optimal use of my time. (Bonus time management tip, make sure you haven't already done something before you go to do it.) I'm posting this new version because a) it's already written and b) it contains some new insights gained over the last four years. Enjoy!



1) Plan ahead. Everyone knows that campaigns require planning but not everyone is clear on what planning means. A plan is not “the event is on September 6th and there will be a canvass afterward.” Planning involves specific goals, “we want to turn out 100 people” and specific steps to get to those goals “to get 100 people there we need about 150 RSVPs. So for the next two weeks every night we need to make about 500 phone calls. I will need two interns to do this with me. These are the lists I will call. Here is where I will track the RSVPs. Here is the script for confirmation calls which will begin the Friday before…” You get the picture. Think through every aspect of your project and envision what it will look like. Cut it down into small pieces and start as early as possible. Most late nights in an office are spent there because someone didn’t plan ahead and winds up scrambling to complete a greater amount of work than they’d accounted for. The sooner you start working on a project the more time you have to contemplate little details that might have escaped you if you leave things to the last minute...and then you have stay up all night taking care of them. So plan your work and then work your plan.

2) Take care of your body. Exercising, eating right, drinking water and getting sleep are essentially for your overall productivity. But I’m also talking about in the moment. If you are completely exhausted at 10pm and you’ve been staring at a blank screen because you need to complete a walk script or a press release, go the heck to bed and wake up early to take care of it. If it’s 3pm and you haven’t eaten all day because you’ve been planning a rally with a big surrogate, take half an hour to get a sandwich and come back. I’m not saying to drop everything to take a nap every time you yawn or get a sandwich every time you have a craving but the truth is you don’t do your best work running on empty. It’s better to take a little time to take of yourself rather than taking an hour to complete a task that should take 15 minutes because you’re working depleted.

3) Delegate. We tell organizers to organize their way out of the job but as managers we sometimes neglect to heed our own advice. I’m not suggesting you foist the less desirable aspects of your job on your underlings but I do believe you should empower them to take on more responsibility. Often times the 13 things you “have” to get done don’t have to get done by you. However, if you don’t train and empower your staff early then you wind up being the only one on the campaign who knows how to cut turf, pull a list, or work the email program come crunch time. Or you as the Campaign Manager wind up being the one who activists and volunteers call with questions election day because you never bothered to hand off those relationships. Just like you have to spend money to make money, you have to spend time to save time. Not to mention of course that you are helping your staff become more invested and teaching them skills they will go on to use on future campaigns. Train and empower your staff, or risk some very late nights.

4) Keep a to do list. I keep two kinds of to-do lists on my desk. One is a whiteboard with ongoing projects, emails, ideas and things that need to get followed up on. The other is a daily paper list with three professional and three personal things I need to accomplish before the end of the day. Personal might say something like “Pick up dry-cleaning, pay car loan, call Grandma to thank her for birthday gift.” Professional might be, “Write press release, secure locations for photo shoot, send e-blast.” (I now also keep an ongoing to-do list on a Google doc for each person who works under me so I know what needs checking in on.) When something comes up that's not a priority for the day, rather than get sidetracked, I add it to the whiteboard and carry on with the project at hand. My day doesn’t end until I’ve accomplished all three professional (and usually personal) items on my list and I don’t start in on other projects until I’ve accomplished those three. Sometimes they take all day, sometimes I knock them all out before lunchtime but the lists help me feel productive and ensure that nothing slips through the cracks.

5) Prioritize. Do what is important, not what is most fun. It’s a very human impulse to spend more energy on what we feel like doing than on that which is not enjoyable but needs to get done. Let’s say your boss has asked you to call through county chairs and introduce yourself and you are anxious about this because you’ve heard a couple of the people you are calling are not fans of the campaign. You also have to decorate your office and spend some zen-like time cutting turf on VAN. If you put off calling the county chairs while you complete the other tasks on your plate you’re going to be grumpy all day because you will be dreading the unpleasant task. You are saving the activity that takes the most emotional energy for the point in the day when you will have the least. (By the way Campaign Managers totally know when and why you are procrastinating on the thing you don’t want to do, and we don’t love it.) On the other hand, if you start with making your phone calls and knock that task out before noon, you’ll spend the rest of your day feeling accomplished and get to do what you love about your job emotionally unfettered. If you eat dessert first, you’ll never finish your dinner.

6) Focus. I heard this amazing quote from motivational author Jen Sincero, “Urgency is the opposite of hurrying.” Urgency means you are honed in at the task at hand and you are calm and laser-focused on getting done what needs to get done because you have planned ahead (see #1). Hurrying means you are stressed out and running around like a chicken with your head cut off because you didn’t account for this situation. Work expands to fit the time in which you have to do it. So if you have a task you know will require a lot of time or energy, close the other tabs on your computer and set aside a chunk of time to do that task and that task only. Yes, phones ring and things come up but 90% of interruptions are items you can make a note of and respond to in a couple of hours. If something truly requires your immediate attention, take care of it, and then get right back to the task at hand. Nothing drives me crazy like someone complaining that they’ll be in office until midnight after having spent all day dicking around on Facebook. Do what needs to get done, calmly, completely and well.

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